Work Experience

ServiceNow

Present

Staff Engineer leading Agent Chat team and driving AI innovation

Agent Chat Ownership - Leading the development and strategy for Agent Chat platform
Adding AI features to Agent Chat - Integrating cutting-edge AI capabilities to enhance user experience
Managing 12 members of team - Leading and mentoring a team of talented engineers
ServiceNow is 20 years old company - Taking care of legacy code and managing customer investigations
Reviewing code and Architecting new solutions - Driving technical excellence through code reviews and system design

Apr2021 - Present

Senior Software Engineer working for Einstein Copilot

Feb 2020 - Mar 2021

Worked on pega cloud management interfaces

Took full ownership of the micro front-end architecture
Wrote extensive unit test cases and end-to-end test cases using Jasmine, Playwright, Jest, and Enzyme
Built a scalable React data table component that efficiently handles 100k rows without freezing

Apr 2017 - Jan 2020

Part of platform team, working on cloud management interfaces

Architected and developed microservices in Node.js and Python
Took ownership of pipeline setup to improve scaling during building and deployment
Worked with front-end technologies such as Angular, TypeScript, JavaScript ES6, HTML5, and CSS3. Developed back-end services using Node.js, Sequelize, and GraphQL
Wrote behavior-driven tests using Cucumber and set up build pipelines as part of the build process

Mar 2015 - Mar 2017

Part of the Amazon Prime Video team, working on streaming platform UI.

Written RESTFUL web services using java Springs framework, setup and written end to end test with selenium I awarded star performer for my contrubution and innovation in work
I awarded star performer for my contrubution and innovation in work